Information Access Representative - Bilingual (English & French)

Bring your excellent customer service, strong call management, and data entry skills to this fast paced, client service position with the Ministry of Natural Resources and Forestry, Fish and Wildlife Services Branch.

Votre excellent sens du service à la clientèle ainsi que vos solides compétences en gestion des appels et en saisie de données vous permettront d'occuper ce poste de service à la clientèle au sein de la Direction des services de gestion de la pêche et de la faune du ministère des Richesses naturelles et des Forêts.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In this role, you will:

• support the sharing of fast, accurate and professional information to members of the public, related to angling and hunting in Ontario and a broad range Ministry of Natural Resources and Forestry programs
• respond to telephone, internet and written customer service support requests about the use of Ontario's fish and wildlife licensing service, fishing and hunting regulations and other ministry services and programs in both English and French
• support administrative, data entry, analysis and maintenance activities

How do I qualify?

Mandatory:

You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Customer Service and Communication Skills:

• You have demonstrated ability to provide high quality customer service ensuring clients' requests are dealt with in a timely and accurate manner.
• You have strong interpersonal and communication skills to interact professionally and tactfully with the public and contribute to a team environment.
• You have the ability to interpret legislation, licensing policies and regulations relating to Outdoors Card, fish and wildlife licensing and other ministry program information.

Call and Time Management Skills:

• You have proven call management techniques to provide timely and accurate service.
• You are experienced in handling confidential information.
• You are able to quickly grasp and adapt to new and changing information and communicate it effectively to customers.

Computer Skills and Keyboarding Skills:

• You have working knowledge of computers (word processing, e-mail, databases, internet).
• You have accurate keyboarding skills to input a high volume of client data.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Tuesday, May 14, 2024 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.