Join our team at the Ministry of Tourism, Culture and Gaming. Huronia Historical Parks, home to
Sainte-Marie among the Hurons and Discovery Harbour, offers a unique glimpse into Ontario's rich history. Visitors can explore a 17th-century French Jesuit mission and a 19th-century naval base, complete with historical reenactments, guided tours, and interactive exhibits. We are dedicated to preserving and sharing Ontario's heritage, creating memorable and educational experiences for all ages.
Are you a dynamic and experienced merchandiser with a passion for culture and tourism? Do you thrive in a fast-paced, customer-focused environment? If so, we have an exciting opportunity for you to shine! The Ministry of Tourism, Culture and Gaming is seeking a
Senior Merchandiser to lead our retail operations, deliver exceptional customer service, and help create memorable experiences for visitors. Join us and contribute to promoting and enhancing the cultural and tourism offerings of our vibrant community.
Why Join Us?Innovative Environment: Work in a dynamic and supportive environment that encourages innovation and growth.
Team Collaboration: Be part of a collaborative team that values your input and expertise.
Career Development: Opportunities for continuous learning and career advancement.
Impactful Work: Contribute to the promotion and enhancement of our cultural and tourism offerings, making a difference in the community.
If you are passionate about merchandising and customer service and have the skills and experience to thrive in this role, we want to hear from you!
Apply now to become a key player in our team and help us create memorable experiences for our visitors.
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Sainte-Marie among the Hurons |
Discovery Harbour Follow us on Twitter: @SainteMarie_hhp | @DiscoveryHarbr
The Ontario Public Service (OPS) is committed to being an employer of first choice, creating a positive and inclusive work environment.
We offer:
• Competitive compensation and benefits
• Flexible work arrangements including flexible hours, telework (remote work), compressed work week, or job sharing (if applicable)
• Collegial and professional work culture
• Career growth and development opportunities across multiple business areas
• We provide on-the-job training to support your success in the role
How we support diversity, inclusion and accessibility
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
About the job
As a Senior Merchandiser with the Ministry of Tourism, Culture and Gaming, you will be at the forefront of our retail operations, playing a key role in shaping the visitor experience. You will provide leadership and training to our dedicated staff, ensuring the highest standards of customer service and operational excellence. Your expertise will drive sales, manage inventory, and create enticing merchandise displays that captivate our diverse audience.
In this role you will:
• provide training instructions and leadership to staff regarding retail operations;
• draft and distribute memos, ensuring staff are up-to-date with regulations and policies;
• promote a workplace culture of health and safety;
• provide information on facilities, exhibits, and special events;
• manage incoming calls and handle customer service issues within established policies;
• ensure accurate revenue recording and apply discounts as applicable;
• manage inventory and make recommendations on purchases;
• assist in creating reports and marketing material;
• operate the switchboard and manage general inquiries.
What you bring to the team
Mandatory requirements
• The position requires the successful candidate to have a valid G license or equivalent. The offer of employment is conditional upon the successful candidate providing proof that s/he has a valid driver's license upon being hired.
Team leadership and training skills
You can:
• develop and update training manuals and materials;
• provide comprehensive training to new and existing staff on all aspects of retail operations, including payment processing, merchandising, and revenue collection;
• promote a culture of health and safety by monitoring work and visitor areas, ensuring that any health and safety issues are promptly addressed;
• provide team leadership during peak workload periods, special events, and other high-demand times, ensuring smooth and efficient operations.
Customer Service and Clerical Skills
You can:
• lead initiatives to enhance customer service quality, ensuring visitors have a positive and memorable experience;
• orient visitors to the layout of facilities, sites, exhibits, and special events;
• handle customer service issues within established policies, referring more complex issues to supervisors or managers as needed;
• handle incoming calls and deal with customer service issues within established policies;
• you have analytical skills to ascertain the precise nature of visitors' questions or comments and provide appropriate information and solutions;
• manage various administrative tasks, including preparing reports, handling bulk mailings, and labeling for posting.
Revenue Management Skills
You can:
• ensure that all staff are aware of and correctly apply relevant regulations and policies, including Payment Card Industry Data Security Standards (PCI-DSS) compliance;
• draft and distribute memos to keep staff up-to-date with any changes in regulations, policies, or procedures;
• regularly monitor and maintain accurate record keeping, reporting any compliance infractions or gaps to the appropriate supervisors in a timely manner;
• you have experience in applying various discounts, coupons, and promotions, and retaining supporting documents as necessary.
Retail Store Operations Experience
You have:
• experience in managing inventory, including sourcing suppliers, obtaining price quotes, and placing orders to ensure stock levels meet demand;
• experience in accepting payments at booths and retail locations using cash, point of sale (POS), cheques, or pre-paid check-ins;
• the ability to coordinate with team members to ensure that retail operations run smoothly and efficiently, especially during peak times and special events;
• experience in setting price points on goods and services, considering market trends and customer preferences;
• the ability to upsell and cross-sell products, enhancing the overall visitor experience and boosting retail performance.