Competition Status: Position Filled
Approximately 162 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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Thank you for your interest in the Ontario Public Service.
INFORMATION RESOURCE AGENT
Organization:
Ministry of Agriculture, Food and Rural Affairs
Division:
Client Services
Language of Position(s):
Bilingual English/French
Job Code:
60702 - Agricultural Specialist 2
Salary:
$959.28 - $1,159.93 Per Week*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Do you enjoy providing a great customer service experience?
If so, consider this opportunity to work with a team of professionals in our Agricultural Information Contact Centre.
What can I expect to do in this role?
In this role you will:
• respond to client inquiries and requests (via telephone, email, fax, etc.)
• provide technical advice and advisory services on a range of farm, agri-business and rural business inquiries
• refer clients to program staff for detailed assistance
• assist with the development and maintenance of the centre's information database
• monitor and assess the centre's services and technologies
How do I qualify?
Mandatory requirement:
• oral and written English and French language skills at the advanced level
• ability to travel to remote locations not accessible by public transit
Communication and customer service skills:
• to serve client in a call centre environment
• to provide oral and written explanations and advice to clients
• to tactfully manage emotional clients
Analytical, listening and probing skills:
• to assess and identify client needs
• to research and retrieve relevant information in order to provide a response
Knowledge of farm, agri-business and rural business:
• general understanding of agricultural production, management and marketing practices
• general understanding of rural economic development techniques
Other important skills:
• organizational and planning skills to determine work priorities in a high volume environment
• ability to work effectively in a team environment
• proficiency with a variety of computer software applications (eg. word processing, spreadsheet, database, presentation, internet, email, etc.)
Additional Information:
Address:
- 1 Bilingual English/French Permanent, 1 Stone Road West, Guelph, West Region
Compensation Group:
Ontario Public Service Employees Union
Schedule:
6
Category:
Customer and Client Services
Posted on:
Friday, November 9, 2012
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Monday, November 26, 2012 11:59 pm EST. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
