Competition Status: Position Filled
Approximately 125 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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Thank you for your interest in the Ontario Public Service.
TELEPHONE ADVISOR
Organization:
Ministry of Labour
Division:
Operations Division
Language of Position(s):
Bilingual English/French
Job Code:
10OAD - Office Administration 10
Salary:
$24.62 - $28.97 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Here is an opportunity to use your superior customer service skills to provide information to the public on the Occupational Health and Safety Act for the Ministry of Labour.
What can I expect to do in this role?
You will provide information and resolve telephone and written inquiries by advising clients of their legislative rights and obligations regarding the Occupational Health and Safety Act and all regulations under the Act.
How do I qualify?
Mandatory requirements:
• you have oral French language skills at an advanced level
Working with policies, procedures and information:
• you have experience interpreting and explaining legislation, regulations, policies and practices
Communication and telephone customer service skills:
• you have strong oral communication and interpersonal skills to provide information to the public
• you are able to provide accurate and consistent information to clients
• you have knowledge of call management techniques
• you have active listening, comprehension and probing skills
• you have strong written communication skills to prepare event details and liaise with internal contacts
General skills:
• you have research, analytical and problem solving skills to assess and resolve complaints
• you can identify contentious issues and work under pressure
• you have experience using a variety of computer software to access and research information and prepare various reports
Additional Information:
Address:
- 1 Bilingual English/French Temporary, duration up to 6 months, 119 King Street West, Hamilton, West Region
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3
Category:
Customer and Client Services
Posted on:
Tuesday, January 8, 2013
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Tuesday, January 22, 2013 11:59 pm EST. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
