Senior Case Manager/Registrar

The Office of the Independent Police Review Director (OIPRD) is an independent civilian organization that handles complaints from the public about police in Ontario. This includes 59 police forces and 165 OPP Detachments across the province.

Within this context, the position provides administrative and registrar expertise and management of the unit under the direction of the Independent Police Review Director (IPRD) and the Chief Operations Officer (COO).

We are seeking a dynamic and energetic manager with strong operations, relationship and change management skills to lead the case management function of the agency.

What can I expect to do in this role?

In this role, you will:
• lead and manage the OIPRD Case Management and Registrar functions, comprising public inquiry, intake, registration, mediation, and case
management in compliance with the Independent Police Review Act, 2007
• ensure that inquiry and case management operational policies and processes reflect best practices and support the efficient and effective processing of complaints from the public
• ensure the quality control, monitoring and continuous improvement of the inquiry and complaint processes

How do I qualify?

Leadership Skills:

• You have proven leadership, time management and organization skills
• You have experience leading teams and providing leadership on all service delivery to clients
• You have demonstrated management skills to manage a diverse team

Program Delivery and Business Knowledge and Skills:

• You have knowledge of the principles and practices of case management and case management systems to ensures the provision of an efficient and effective intake and case management program for OIPRD
• You have knowledge of the theories, principles and practices of mediation/ negotiation to ensure that mediation practices model the principles of fairness, transparency and effectiveness to all stakeholders

Communication and Stakeholder Relations:

• You demonstrate oral and written communications skills to communicate with internal and external stakeholders and with complainants
• You can develop and deliver training sessions for section staff
• You have the ability to prepare and present reports and information to senior management and to represent the OIPRD at conferences and forums
• You demonstrate political acumen to maintain positive relationships with high profile stakeholder groups (police services, police associations, advocacy groups) who may have conflicting priorities in high profile complaint situations

Analytical and Problem Solving Skills:

• You demonstrate analytical and problem solving skills to develop and analyze quality control audit, projections, and statistical information/reports as well as identify opportunities for program and process improvements

Consultation, Consensus-Building and Interpersonal Skills:

• You have consultation, consensus-building and interpersonal skills to guide section staff in the application of case management best practices and effective mediation practices and liaise effectively with internal and external stakeholders, including senior officers of police services

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Wednesday, October 2, 2013 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.