Competition Status: Posting Cancelled
Approximately 38 individuals applied for this opportunity.
Due to operational reasons the recruitment for this position has been cancelled.
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Thank you for your interest in the Ontario Public Service.
CLIENT SERVICE REPRESENTATIVE
Organization:
Ministry of Labour
Division:
Office of the Worker Adviser
Language of Position(s):
Bilingual English/French
Job Term:
1 Temporary 12 months with possibility of extension
Job Code:
08OAD - Office Administration 08
Salary:
$22.45 - $26.09 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Are you a self-starter and a collaborative team-builder? Are you confident in your ability to provide proactive, high-level client service? Then consider this opportunity to provide administrative support to the Office of the Worker Adviser.
What can I expect to do in this role?
In this challenging position you will:
• perform reception duties and provide general information to clients on workplace insurance matters
• provide status reports to clients or partners
• maintain electronic and manual records
• assist with program delivery activities
• provide general administrative and clerical support
• ensure confidentiality and discretion in dealing with client information
Note: This position is irregular on call with no guarantee of hours (0-36.25 hours per week).
How do I qualify?
Mandatory
• You have advanced oral French language skills
Administrative skills:
• You have demonstrated experience in providing administrative support
• You are proficient with computers and office software
• You can use general office equipment
Communication skills:
• You have proven customer service skills and you are able to interact with clients in crisis
• You can prepare effective written correspondence
• You are able to work in a team and build effective client relationships
Analytical, reasoning and problem-solving skills:
• You are able to quickly identify needs of clients
• You are able to respond to inquiries and complaints
• You can ensure confidentiality
• You have experience reviewing documents for completeness and accuracy.
Other essential skills:
• You can learn and explain legislation, policies and procedures
• You demonstrate judgment and analytical skills in identifying when to refer matters to other staff
• You are able to determine priorities in a high-volume environment
Additional Information:
Address:
- 1 Bilingual English/French Temporary - Irregular On-Call, duration up to 12 months, 435 South James Street, Thunder Bay, North Region
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3.7
Category:
Administrative and Support Services
Posted on:
Tuesday, August 5, 2014
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Tuesday, August 19, 2014 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
