What can I expect to do in this role?
Plan, manage and coordinate the design, installation, and connectivity of local area, wide area and voice network systems to ensure the stable operation of the WSIB's data and voice communication.
Develop and maintain collaborative working relationships with strategic vendors during the development, configuration, maintenance, support and optimization of new and existing network hardware, software and communication links.
Keys to this position
1. Manage network operations (i.e.: voice, network, data, mobility, unified communications)
2. Lead Network project delivery initiatives (PMP designate)
3. Demonstrated experience managing large outsourced vendors/suppliers and establishing contractual agreements for new or enhanced network services
4. Strong people manager, providing day to day management direction, recruitment, coaching, development, feedback and performance/issue remediation
5. Strategic planning and execution to develop service roadmaps and align with broader IT goals and objectives
Major Responsibilities:
1. Define and develop an optimal data/voice/mobile communication strategy in collaboration with internal and external stakeholders by:
• Analyzing trends of network hardware and software technology in the market place.
• Establishing standards for enhancing and maintaining the network infrastructure road map to enable innovation for current and future WSIB business needs.
2. Plan and manage assignments relating to implementation, operation and maintenance of new or existing network hardware or software products by:
• Identifying and synthesizing business requirements to determine the impact on current network infrastructure.
• Leading research activities.
• Evaluating technology options and making recommendations on network products, services and protocols in support of data/voice network resources, procurement and development efforts.
3. Develop and deploy methodologies for testing and enhancing network performance and providing network utilization statistical reports as well as monitoring the issues and escalation process for network reliability and availability by:
• Overseeing the design and testing features for network compatibility by integrating needs assessments, cost estimates, project plans, implementation plans, operation, and maintenance of product deployment for upgrade of networks.
4. Manage and oversee the day-to-day operation of network systems which include:
• Maintaining, health and security monitoring and optimal functioning of the network as well as advanced network troubleshooting.
• Managing network resources, network applications and network security including firewalls, anti-virus solutions, and intrusion detection systems through service providers and ensuring that services comply with established service level agreements, WSIB guidelines, policies and standards.
• Enterprise Collaboration Services including instant Messaging and Video conferencing
• Enterprise Email (Exchange/Notes) management and administration services
5. Plan, manage and control the activities of the Network Management section which includes; annual planning of section projects and priorities, ensuring section is adequately and competently staffed, identifying resource requirements, conducting the hiring process, allocating work, establishing and monitoring performance objectives, conducting performance reviews, identifying training needs and development plans as well as providing guidance and expertise to staff by:
• Developing and administering section operating budget, authorize expenditures within approved budget and report on variances from approved plan as required. Recommend expenditures outside budget for approval.
6. Ensure risk management, quality management and continuous improvement systems are established to analyze and evaluate the effectiveness and cost benefit of services and programs by:
• Participating and supporting developing WSIB's IS/IT Strategy (Business Connectivity).
• Assisting as a Line of Business Manager and service management role to revisit key stakeholders IS/IT strategies as relates to Network, Voice and mobile services.
• Recommending IS/IT policies and procedures for specific groups.
• Developing operational plan to integrate changes and provide services as required.
• Evaluating and provide advice on hardware, software and networks by working with strategic partners determined by structured procurement awards
• Providing IS/IT research assistance on new technologies and market trends.
• Presenting solutions that align with customer needs and information technology plans.
• Providing IS/IT expertise and provide a consulting service that adds value in support of WSIB customer's business objectives.
• Presenting new opportunities to assist or provide a solution.
• Coordinating assessment and analysis of our customer IS/IT requirements and change requests with WSIB service delivery teams.
7. Financial Management & Maintain Contractual Obligations by:
• Establishing and maintain the operational framework.
• Assisting our key stakeholders & customers with any requests regarding contractual obligations.
• Communicating any changes done to the operational framework to all parties involved.
• Coordinating all activities done by the WSIB delivery team to ensure that contractual obligations are met.
• Communicating all contractual or service level agreement changes to all service delivery parties.
• Presenting our customer with a consolidated management report to demonstrate service delivery performance and that obligations are being met according to the contract. (Working in conjunction with Contract Management & Procurement).
• Monitoring performance against service level requirements and industry benchmarks.
• Tracking and monitoring customer satisfaction feedback and quality of service being provided.
• Cooperating with and respond to contract, project, operational and IS/IT management audits.
• Establishing and communicating dispute and escalation mechanisms.
• Conducting the Client Satisfaction Appraisal Program (CSAP) according to the annual CSAP plan.
• When a contract ends, review all contractual commitments and prepare the final invoice.
• Reviewing all departmental budgets and manage expenditures or assigned cost centres
• Reviewing and sign off on all invoices and track expenditures against budget
8. Vendor Relationship & Procurement which includes:
• Receiving consolidated management report from all key suppliers of services and participate in review meetings.
• Monitoring WSIB performance against service level requirements and industry benchmarks.
• Reviewing and approving all contractual and service level agreement changes presented by key stakeholders (Internal and external) and act in a Line of Business Contract Management role.
• Auditing contract terms, technology operations and management processes.
• Auditing project plans in progress and upon completion.
• Auditing operations for compliance to our customer security policies.
• Establishing and communicate dispute and escalation mechanisms.
• Working with Procurement teams to develop RFP, RFQ to meet BPS Guidelines
• Evaluating commercial value propositions for services, contracts and services and make recommendations to key business stakeholders
• If required, draft the contract according to the proposal and obtain approvals for WSIB authorities according to collaboration rules with contract management, finance and procurement
9. Financial Management and Reporting
• Collecting all management reports produced by WSIB delivery teams.
• Managing Departmental budgets and contribute to financial planning.
• Comparing WSIB performance results vs. service level agreement and contractual obligations.
• Coordinating other teams to produce consolidated management reports that encompasses the following results:
• Incident and problem management.
• Service level management.
• Cost management and charge-backs.
• Project management for assigned (summaries and status).
• Availability and capacity management.
• Contingency planning and test results.
• Change management.
• Configuration management.
• Contract assessments.
How do I qualify?
Education:
• Degree equivalent normally in Computer Sciences, Business or Engineering
• Experience with ITIL and Network/Voice/Mobile over designations
Experience (Years of Related Experience and Type of Experience):
• 10 years
• PMP certification required
How to Apply
Apply at
http://www.wsib.on.ca/WSIBPortal/faces/WSIBArticlePage?fGUID=835502100635000719
