Apply By: Friday, July 29, 2022 11:59 pm EDT
Competition Status: Application Screening

Approximately 53 individuals applied for this opportunity.

We are screening ALL applications received on or before the closing date and rating them against the qualifications outlined in the job ad. Applicants whose resume and cover letter best demonstrate how they meet the qualifications to do the job will be invited to continue in the hiring process.

To learn about our recruitment process, visit our Hiring Steps.

Visitor Care Associate

Organization:
Ontario Science Centre
Division:
Corporate Services - Visitor Services
City:
Toronto
Job Term:
1 Temporary 6 months, with possible extension
Job Code:
04OAD - Office Administration 04
Salary:
$22.21 - $25.66 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Open Targeted
Job ID:
184902
The Opportunity:
Guided by our mission to inspire passion for the human adventure of discovery, the Centre engages visitors in lifelong learning, is a vital link in the education and innovation ecosystems and a convener of public dialogue about science, technology and society. The Centre welcomes 900,000 visitors each year, and offers hands-on experiences and insights into science and technology that help visitors of all ages understand and contribute to the world around us.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

The Ontario Science Centre is seeking motivated and skilled individuals to provide caring, warm and friendly service to our visitors. The successful candidate will be a customer service specialist who can provide cashier services and group admission in a fast-paced service environment while responding to general customer service inquiries. In addition, the successful candidate will work as a parking attendant and auditorium/theatre usher and provide support for internal client events and programs including Membership, Facility Rentals, Science Engagement and School Programs.

Please note: These positions are irregularly scheduled for 0-36.25 hours per week with no guaranteed minimum. Hours are scheduled on an as-needed basis. Work on weekends, holidays and evenings may also be required, in accordance with Science Centre's operating hours and special events/after-hours schedule The Ontario Science Centre is open 364 days per year. Specifically, applicants will need a minimum availability of two weekdays (Wed-Fri) plus weekends.

How do I qualify?

Mandatory

• Minimum availability- Weekends, holidays, evenings and at least two weekdays.

Customer Service Skills

• Experience providing in-person, front counter customer service responding to inquiries, providing advice and information, and resolving customer issues in a high-volume environment
• Excellent customer service skills and proven commitment to visitor care
• Ability to demonstrate a caring, warm and friendly approach to customer service applying your knowledge of accessible, engaging and supportive customer interactions, in keeping with the service standards of the Ontario Science Centre.
• Strong oral communication skills to communicate clearly, politely, enthusiastically and persuasively over the phone and in person.
• Tact and diplomacy applied across service channels, which include the Box Office, parking, theatres and auditoriums, and on the floor greeting and engaging visitors.

Collaboration, Organizational Skills and Attention to Detail

• Strong collaboration & interpersonal skills to interact effectively with other team members in discussing and resolving service challenges and issues together to ensure operational requirements are met.
• Flexibility and multi-tasking skills and the ability to quickly shift focus in a fast paced service and sales environment.
• Acute attention to transaction detail ensuring accurate recording/entry of confidential customer sales data and subscription information.

Technical Skills

• Proven ability with respect to front-line sales and operating a computerized ticketing point of sale system.
• Excellent knowledge of cash handling policies and balancing procedures
• Math skills to ensure precise transactions and appropriate tracking, records, corrections, in a ticketing database environment

Problem Solving and Analytical Skills

• Demonstrated analytical and problem solving skills to probe for information, assess situations and determine appropriate course of action
• Effectively analyze information to determine the underlying needs of the customer beyond those that may have been initially expressed
• Demonstrate good judgment and a positive attitude when interacting with internal and external stakeholders

Additional Information:

Address:
  • 1 Temporary - Irregular On-Call, duration up to 6 months, 770 Don Mills Rd, Toronto, Toronto Region
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3.7
Category:
Customer and Client Services
Posted on:
Friday, July 15, 2022
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Friday, July 29, 2022 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario's Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

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